Lizze and I have been experiencing really bad service with @Sprint since we switched back in May. I’ve been working with their networking department to figure out what’s wrong.
I think it’s common knowledge that @Sprint has a network that is crippled, why the pretend it’s otherwise is beyond me.
They decided that it was best to send me a replacement phone because there was nothing wrong with the network. Yeah right.
Anyway, the phone they sent me had problems with the screen and I had to take it to the @Sprint store to have it looked at. The problem with the screen is that there are really dark black splotches and lines, all over the screen. This is a known issue with AMOLED screen and it can’t be fixed.
Mine is so bad that it can be seen on certain, brighter wallpapers.
The other issue is that there was no improvement in service quality. I’m seeing speed test numbers like this: 1200ms Ping, < 80kb Down and < 180 kb Up. I can't even poll my email much of the time. Forget uploading pictures to this blog.
I took my phone into the @Sprint store and explained to the associate what was wrong. I even provided solid black pictures that make it easy to see the issues. He seemed seemed pretty nice but less than knowledgeable. He told me that they may have to replace
I could be wrong, but I don’t think they are allowed to cracked open these phone a delicate replace anything. I could be wrong, but I don’t think I am.
Anyway, he tells me that because I don’t have insurance, it will cost me $35. I explained that I’m supposed to have insurance on all my lines and that for some reason it was removed back in July, without my permission. Likely a computer glitch. This was supposed to be fixed and the insurance added back on but clearly that hasn’t happened yet.
So basically, I was billed $35 for my replacement phone to be sent. That money resulted in a bad device and they want to bill me another $35 to replace it again. All because they haven’t fixed my account yet.
I left the phone with them and was told it would take 1.5 hours to access.
What’s that all about?
It literally takes 30 seconds to walk into a darker room and look at the screen.
I’m writing this as I’m sitting in the parking lot outside of the store waiting. As I’m sitting here I watched an older couple walk into the store and walk out a few minutes later,complaining about the service they received. They said “that guy was a real piece of work, what a jerk”.
That doesn’t sound like really good customer service, does it.
I’ve got another 30 minutes to wait before I know what they are going to do. They still have a chance to do right by me.
What will they do?