I learned an important lesson today
I found myself in a situation today where I wanted to apologize about the way I handled something. It's not that I handled it wrong but I should have handled it differently. Basically, I went after the Akron Aero's for something that turned out to be a misunderstanding. The cause appears to have been a mailing error that if I had handled things better, I could have found out, without causing a stink. The situation has been resolved and I personally spoke to the director of media and public relations on the phone today because I wanted to personally apologize. The Akron Aero's are a great organization and we have worked everything out and now more kids will be able to enjoy the game as a result. The one…