Disclaimer: I’m venting/ranting about the current debacle that is Gavin’s mental healthcare. I’m really frustrated, angry and overwhelmed by all of this because there’s so much at stake. When you read this, keep in mind that I’m experiencing all these emotions and this is my way of sharing our story but also processing all this as well.
I heard back from the nurse at Gavin’s psychiatrist’s office this afternoon and we had respectful but totally unproductive conversation.
This was one of those conversations where I’m not sure if I’m more frustrated now than I was before but I think I am. Yeah, I’m pretty sure I’m more frustrated now.
After listening to what happened, this is what the nurse told me:
I wish I could tell you that things were going to get better but frankly, they’re only going to get worse.
Here’s the underlying problem. The root of all this, if you will.
Our doctor was going to have to drop all his Medicaid patients as a result of the healthcare overhaul and changes made to Medicaid. I don’t think this was a choice they were making, it was being made for them, if that makes sense.
In order to avoid this, he partnered with Community Services and can continue to see his Medicaid patients but only on Mondays.
Everyone agrees it’s a stupid rule but there’s either a really good reason for it that we just don’t understand or the person who made the rule has no clue what they’re doing and how this impacts treatment/patient care.
This means that all Medicaid patients have to be squeezed into Monday time slots, of which there aren’t enough and that’s a massive problem.
That’s the long and short of it.
As time goes on, we can look forward to this only getting worse and more unreliable. That’s straight from the nurses mouth.
I explained that it wasn’t so much the wait that was the problem. It’s that they’re not communicating at all with their patients. There should be someone in the office to manage the people waiting, as long as there’s people waiting to be seen.
People are going to have questions like is the doctor even here because we’ve been here for three hours and haven’t seen or heard from anyone, for example.
Our other doctors will call to let us know that there’s going to be a wait and recommend that we arrive xxxxx minutes or hours later.